The following should shed some light on our insurance and billing process and provide a means for you to ask questions to your carrier or us about your services and fees. We send all our claims electronically and receive verification right away, of receipt, much like a certified letter. We then track all our outstanding claims weekly, investigate, and resubmit any problem claims. You are notified at 45 days via a form letter or computer call about the need to get involved as we are having difficulty with the claim. In order to accept the discounted PPO insurance, our accounts must be resolved in full at 60 days. Our process ensures that we have sent all narratives, documentation and radiographs.  We are very diligent and use an online benefits data package called Trojan online to further help with this process.

 

Some insurance carriers (Delta, Guardian, Comp Dent, Unicare, United Healthcare) have proved more difficult to deal with. They have many exclusions, limitations and have a record of below average in responding and paying. We need communication and timely reimbursement.

 

We will do everything possible to assist with the insurance but ultimately you must have ownership of your insurance knowing eligibility, limitations, waiting periods. You will need to verify at each appointment that we have all your correct information when we ask you. We are unable to wait an additional 30 days to resubmit to a different carrier.

 

Please check first with your HR or carrier directly using the toll free number to obtain any information as due to HIPPA privacy laws only you can obtain all the information. We receive only an overview.

 

After doing this you may email us at the address below and we will respond within 24-72 hours with an answer to your inquiry. Contact us here.

 

You can direct a secure payment now here through Pay Pal and receive a receipt.

 

This will allow us to assist you in the most efficient manner. Thank you again. Please note we have moved to 25 E Washington St #1115

 

Bob Deaver DDS